Terms and Conditions

  • The initial consultation payment with a Doctor is redeemable against injectable treatment if completed within a month of the initial appointment.
  • In most cases we request payment upon booking and in all cases full payment is required on the day of the treatment.

Referral Reward Scheme

  • We operate a referral reward scheme – if you refer someone for a doctor consultation or treatment, both of you receive £50 off your next treatment. If you refer 3 people or more, you become part of our gold club. To qualify, the new patient must tell us your name at the point of booking their first appointment with the doctor.

Treatment Packages

  • Treatment packages are non-refundable and non-transferrable once they commence and must be used within the advertised timeframe.
  • If you wish to upgrade to the course following a single treatment, you may do so when booking the second treatment and payment for the full package is required.
  • If you do not fulfil our cancellation policy, you will forfeit one treatment from your package.

Cancellation Policy

  • If you fail to attend or rearrange/cancel your appointment with less than 24 hours’ notice you will be asked to pay the full cost of the appointment.
  • Please arrive no less than five minutes before your appointment, this is to allow for social distancing within the clinic in light of the recent pandemic.

Other

  • No dogs are allowed on the premises (other than official guide dogs).
  • Please try to avoid bringing small children to your appointment – if you do so, please make sure they are supervised at all times.

Complaints Policy

  • We value feedback, comments and complaints to make sure our service continues to be at the highest standards. If our service did not reach your expectations for any reason, please one of our team know as soon as possible so we can address your concerns immediately.
  • If you wish to raise a formal complaint, please do so in writing to hc@23skin.co.uk. We will acknowledge receipt of your email within 24 working hours and begin a thorough investigation into your concerns, providing a full response within 20 days.

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Testimonials

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Couldn't have asked for better care. Professional and friendly. Highly recommend.
Cameron Tudor
month ago
I am delighted to have Dr Cherry looking after my skin. She inspires confidence, and the personal service provided by No. 23 Skin is wonderful.
Debbie Charkham
month ago
I had a wonderful experience at No23 Skin, the rooms were bright and airy, making you feel completely comfortable! Overall l left feeling very calm and relaxed! It’s so wonderful to be in the hands of amazing Doctorsread more
Briana Anoff
month ago
Had a great experience at No 23 Skin. The doctor helped me feel really at ease and whole atmosphere was warm. Great location too. Can’t wait to go back for my facial in a few weeks!
Stephanie Johnston
3 months ago
What a lovely find No.23 Skin is, this was my first facial post lockdown and I picked the perfect place. It is in beautiful location just off High St Ken and whilst being luxurious it was also welcoming and warm. I selected the anti-aging facial and Cecilia tailored it especially to my skin concerns. She had had such a great touch and I was relaxed from the first minute. Facial included a fabulous massage and a LED light treatment (this is a must) and after 75 mins I left with glowing skin! It’s been over two weeks and my skin still looks fresh and dewy.Next appointment is with Dr Armstrong for my wrinkle treatment. Will then be Christmas party ready!read more
Rebecca Pick
12 days ago
The team at No.23 Skin are really helpful, warm and knowledgeable. I went in for a pregnancy facial with Cecilia and she helped me with some very annoying milia that have been troubling me around my eyes for ages and nobody else would help with.I was also able to have a pregnancy safe peel which has left me with smoother skin with a more even tone. Would really recommend!read more
Petrie Randles
month ago
Couldn't have asked for better care. Professional and friendly. Highly recommend.
Cameron Tudor
month ago
I am delighted to have Dr Cherry looking after my skin. She inspires confidence, and the personal service provided by No. 23 Skin is wonderful.
Debbie Charkham
month ago
I had a wonderful experience at No23 Skin, the rooms were bright and airy, making you feel completely comfortable! Overall l left feeling very calm and relaxed! It’s so wonderful to be in the hands of amazing Doctorsread more
Briana Anoff
month ago
Had a great experience at No 23 Skin. The doctor helped me feel really at ease and whole atmosphere was warm. Great location too. Can’t wait to go back for my facial in a few weeks!
Stephanie Johnston
3 months ago
What a lovely find No.23 Skin is, this was my first facial post lockdown and I picked the perfect place. It is in beautiful location just off High St Ken and whilst being luxurious it was also welcoming and warm. I selected the anti-aging facial and Cecilia tailored it especially to my skin concerns. She had had such a great touch and I was relaxed from the first minute. Facial included a fabulous massage and a LED light treatment (this is a must) and after 75 mins I left with glowing skin! It’s been over two weeks and my skin still looks fresh and dewy.Next appointment is with Dr Armstrong for my wrinkle treatment. Will then be Christmas party ready!read more
Rebecca Pick
12 days ago
The team at No.23 Skin are really helpful, warm and knowledgeable. I went in for a pregnancy facial with Cecilia and she helped me with some very annoying milia that have been troubling me around my eyes for ages and nobody else would help with.I was also able to have a pregnancy safe peel which has left me with smoother skin with a more even tone. Would really recommend!read more
Petrie Randles
month ago
Couldn't have asked for better care. Professional and friendly. Highly recommend.
Cameron Tudor
month ago
I am delighted to have Dr Cherry looking after my skin. She inspires confidence, and the personal service provided by No. 23 Skin is wonderful.
Debbie Charkham
month ago