The initial consultation payment with a Doctor is redeemable against injectable treatment if completed within a month of the initial appointment.
In most cases we request payment upon booking and in all cases full payment is required on the day of the treatment.
Referral Reward Scheme
We operate a referral reward scheme – if you refer someone for a doctor consultation or treatment, both of you receive £50 off your next treatment. If you refer 3 people or more, you become part of our gold club. To qualify, the new patient must tell us your name at the point of booking their first appointment with the doctor.
Treatment Packages
Treatment packages are non-refundable and non-transferrable once they commence and must be used within the advertised timeframe.
If you wish to upgrade to the course following a single treatment, you may do so when booking the second treatment and payment for the full package is required.
If you do not fulfil our cancellation policy, you will forfeit one treatment from your package.
Cancellation Policy
If you fail to attend or rearrange/cancel your appointment with less than 24 hours’ notice you will be asked to pay the full cost of the appointment.
Please arrive no less than five minutes before your appointment, this is to allow for social distancing within the clinic in light of the recent pandemic.
Other
No dogs are allowed on the premises (other than official guide dogs).
Please try to avoid bringing small children to your appointment – if you do so, please make sure they are supervised at all times.
Complaints Policy
We value feedback, comments and complaints to make sure our service continues to be at the highest standards. If our service did not reach your expectations for any reason, please one of our team know as soon as possible so we can address your concerns immediately.
If you wish to raise a formal complaint, please do so in writing to hc@23skin.co.uk. We will acknowledge receipt of your email within 24 working hours and begin a thorough investigation into your concerns, providing a full response within 20 days.
Trustindex verifies that the original source of the review is Google.
This clinic is absolutely fantastic, truly a gem! Shannon took the time to tailor my treatment according to my needs, reflecting on my medications and personal needs. She answered all my questions and provided me with answers regarding other suitable treatments. I left feeling fabulous, informed and ready to take on the world! Thanks especially to Helen and Shannon x
Hamza Zia
24/09/2025
Trustindex verifies that the original source of the review is Google.
Completely cured my face of whiteheads and blackheads. Thank you, No. 23 Skin.
Alex C
09/09/2025
Trustindex verifies that the original source of the review is Google.
I've struggled with folliculitis and went to see Dr Bhate at No. 23 skin. She was incredibly thorough in her approach, from testing the root cause through to putting me on a non-invasive treatment programme. 3 months later, I'm all clear and super happy. Great team and a culture that makes you feel like a valued patient
Yuyu Rai
04/08/2025
Trustindex verifies that the original source of the review is Google.
Everyone was super friendly and professional. And the service was amazing!
Stephanie Bell
19/06/2025
Trustindex verifies that the original source of the review is Google.
I had the most incredible facial there yesterday - highly recommend. I asked for some information about products and the lady was so professional, friendly and gave me some information that I needed about what to buy. She honestly made my day, and it’s a beautiful clinic.
Theresa Mell
14/05/2025
Trustindex verifies that the original source of the review is Google.
I had an amazing experience at this lovely clinic in Kensington! I did three sessions of the broadband light (BBL) laser treatment and couldn’t be happier. The clinic itself is super cute, clean, and easy to get to — such a hidden gem.
The entire team was so welcoming and professional. I was treated by Shannon, who was absolutely wonderful! She explained everything clearly, made me feel completely at ease, and honestly, I had so much fun during our sessions. You can tell she really cares and knows her stuff.
I’m already looking forward to coming back next year for another round of treatments. Highly recommend this place if you’re considering BBL or any skin treatments!
Lin
11/04/2025
Trustindex verifies that the original source of the review is Google.
I’ve had several sessions of BBL treatment here with Shannon. She is very patient, professional, and the results have been amazing — my acne has cleared up! Even though my skin has improved a lot, I still come in every month for maintenance because I love the results. The environment is clean and comfortable, and the reception staff are also very friendly. Highly recommended!
Heloise Mercier
18/03/2025
Trustindex verifies that the original source of the review is Google.
Couldn't recommend No23 enough ! They have amazing facials (Shannon really takes her time to understand your skin and gives it what it needs) and their medical doctor is similarly amazing. The only place I go ! Heloise
Heloise Mercier
18/03/2025
Trustindex verifies that the original source of the review is Google.
Couldn't recommend No23 enough ! They have amazing facials (Shannon really takes her time to understand your skin and gives it what it needs) and their medical doctor is similarly amazing. The only place I go ! Heloise
M Mat
05/03/2025
Trustindex verifies that the original source of the review is Google.
Great clinic in a beautiful part of London. Shannon was very friendly and informative. I have a feeling I will love the BBL laser results. I can't wait for my second treatment.
M Mat
05/03/2025
Trustindex verifies that the original source of the review is Google.
Great clinic in a beautiful part of London. Shannon was very friendly and informative. I have a feeling I will love the BBL laser results. I can't wait for my second treatment.
Referrers Club
We are a growing clinic and are very grateful for your help spreading the word.
If you tell someone else about us and they book a doctor consultation or treatment, we will give you both £50 off your next treatment.
If you refer 3 or more people, you become part of our gold club and we will give you special offers and freebies (such as facials) throughout the year!