Patient Stories: Hannah’s Acne Treatment

If you’ve suddenly started breaking out in adulthood, you’re not alone. Acne can strike at any age, and for our patiet, Hannah, it began just after school — painful cysts that changed the way she felt about herself.

Hannah never had acne as a teenager, so when breakouts hit at 18, she was blindsided. The inflammation concentrated around her jawline caused visible swelling and intense physical pain — but the emotional toll was worse.

Jawline Acne

Hannah’s acne concentrated around her jawline, causing visible swelling and tenderness. She avoided leaving her bedroom and couldn’t make eye contact with even her parents. Over-the-counter products didn’t work, and advice from friends only made her feel more lost. When she finally met with our dermatology team, she discovered a treatment pathway that was both effective and supportive. Together, we tailored a plan that took into account her skin type, hormone patterns, and lifestyle.

She withdrew from friends, avoided even her parents, and couldn’t bear to be looked at. Eventually, she found the courage to see a dermatologist. What she discovered was life-changing: specialist-led treatment and empathy she hadn’t found elsewhere.

Acne-Free

Now acne-free for over three years, Hannah says the journey was surprisingly simple — once she was in the right hands. She’s back to feeling like herself again: confident, vibrant, and free from hiding.

Sound familiar? We can help.

If you’re struggling with acne — whether it’s new, persistent, or simply exhausting — you’re not alone.

At No. 23 Skin, we take acne seriously because we know how much it can impact your life. Our dermatology team has helped thousands of patients reclaim their confidence, and we’re here to help you too.

Don’t suffer in silence. Your skin deserves expert care and kindness.

📞 Call us on 020 3941 1815 or book your dermatology consultation online.

👉 You can also read our co-founder Helen’s own acne journey to see why we care so much about getting this right.

Reach out to me personally if you need help; hc@23skin.co.uk. Or call the clinic 02039411815.

Helen x

NB: This post is for information only. For specific medical advice, please contact us or speak with your GP.