To provide the best service to you, online we can see you for breakouts on your face/body if it is classed mild to moderate (see images here). We know that even if your acne is classed as “mild” on the images it can feel severe to you, which we absolutely understand. If you have skin like the images for severe, then it may be best to see you in person. Not sure? When you upload your images, we will let you know if in-person would be better.

We wish we could give you a clear answer, but like all things dermatological – everyone is unique. We generally see clear skin within 3 months – it can be as quick as one month and for others it takes a little longer. What we can be sure of is that it will clear your skin faster than treating at home/spending all that money on various products that are not medically prescribed and personalised for your skin.

The cost is £150 an online session, which is highly cost effective compared to an in-clinic visit (our fees for in-person are £205-350). Follow ups (if needed) are £75.

This is a self-funding service only – if you have private medical insurance, we can absolutely see you in clinic. Please call us to book so we can make sure you will be covered.

Once you have secured your online appointment, you will receive a link that leads you to a virtual consultation room where your dermatologist will meet with you at your confirmed time slot. To get the most out of your consultation, we do ask you to complete the medical form and upload 3 clear photos of your skin. Don’t worry – all the information is stored securely and only the doctor and her secretary will be able to see it.

Within the consultation, our dermatologist will assess your skin thoroughly, and explain what’s happening and why. Together, we’ll come up with a personalised plan. Our treatments are clinically approved and focus on healthy, lasting results, meaning you’ll reach your skin goals – and stay there.

At the point of booking, we will ask for your local pharmacy so you are able to pick them up from there – or, we can send them directly to you at home.

We may also recommend skincare for you – this is usually products you are able to pick up locally to you, but we can help source them for you too. We are unbiased and not committed to any specific brands – so you know the doctors will recommend what is right for your skin.

No. 23 is not a subscription service – we are here to support you on a 121 basis when you need it.

Yes – we will be able to provide access to our dermatologists in clinic – we are based in London and have availability Monday to Friday, and some Saturdays.

We have a three clear acne solutions to best fit your needs:

1. Online Acne
2. Consultant Dermatologist in-person appointments
3. Aviclear laser and other non-medical acne treatments

To read about all three options, follow this link here.